Bromley Florist is proud to be a trusted local florist serving households and businesses in the Bromley community and surrounding areas. We are dedicated to providing only the freshest flowers and compositions, ensuring every arrangement brings joy and makes a lasting impression. Your satisfaction is our top priority. Please read below for full details on our Returns, Refunds & Complaints Policy—including our fresh flowers guarantee, refund or replacement options, and how to contact us if you have concerns.
We understand that the beauty and impact of your floral gift depend on flower freshness. That’s why we guarantee that every bouquet and arrangement dispatched from Bromley Florist is freshly prepared with only prime-quality blooms. Our flowers are sourced daily and carefully inspected, so you can be confident in the quality received—whether it’s for your home, business, or special occasion.
If your order arrives damaged, wilted, or not up to our usual high standards, please get in touch with us as soon as possible after delivery. To help us resolve the issue promptly, we kindly request a photo of the damaged flowers or arrangement and the outside packaging where possible. For fastest assistance, please contact us within 24 hours of receiving your delivery. We strive to put things right without delay.
Bromley Florist’s bouquets are designed to delight and last. We offer a 5-day freshness window from the date of delivery. If, within this period, your flowers do not meet expectations or show signs of premature fading despite normal care, let us know. Our team is committed to ensuring your flowers stay vibrant and beautiful for as long as possible.
Your satisfaction is at the heart of what we do. If your flowers arrive damaged, fail to meet our freshness guarantee, or there are unexpected issues with your order, we offer two straightforward options:
We will assess each individual situation and work with you to choose the best resolution. We may, in some instances, ask you to return the original flowers so we can learn and improve our services.
We value feedback and take every complaint seriously. Should you wish to raise a complaint about our products, service, or delivery experience, please contact us with your order details and any supporting information. We will acknowledge your complaint promptly and aim to resolve all issues within 48 hours. Our friendly, local Bromley team will stay in touch throughout your complaint process and make sure you are updated every step of the way.
Bromley Florist has built its reputation on trust, quality, and personal service. As your neighbourhood florist, we’re proud to serve both households and businesses nearby. If you have any questions about our Returns, Refunds & Complaints Policy or simply wish to discuss your order, please contact us and a member of our team will be delighted to help.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
