Bromley Florist E-commerce Terms & Conditions for Flower Delivery

Introduction

Welcome to Bromley Florist. By placing orders through our online flower delivery service, you agree to abide by these Terms & Conditions. These terms govern transactions for customers located in Bromley and the surrounding areas. Please read them carefully before placing an order. If you have any questions regarding these terms, we recommend reviewing this document thoroughly before proceeding with a purchase.

Definitions

"We", "us", and "our" refer to Bromley Florist. "You" and "your" refer to the customer placing an order through our website. “Product(s)” means any flowers, bouquets, arrangements, gifts, or associated items available for order through our website.

Order Process

All orders for flower delivery in Bromley and nearby locations must be placed through our online platform. Please ensure that all order information, including recipient’s name, address, delivery date, and any special instructions, are provided accurately at checkout.

Once you have completed your order and made payment, you will receive an order confirmation via the website and/or SMS. This confirmation does not constitute our acceptance of your order but acknowledges receipt. Orders are subject to acceptance and availability. We reserve the right to refuse or cancel orders at our sole discretion, including in situations where: (i) stock is unavailable, (ii) payment has not been authorised, (iii) there is a pricing or product description error, or (iv) delivery is impossible due to inclement weather, incomplete address, or service restrictions.

If we are unable to fulfill your order, we will notify you as soon as possible and provide a full refund.

Product Descriptions & Substitutions

We endeavour to provide accurate descriptions and images of all our products online. However, as flowers are seasonal and subject to availability, we reserve the right to substitute flowers or packaging to equal or greater value and quality without prior notice. Every effort will be made to maintain the style, theme, and colour scheme of your chosen bouquet or arrangement.

Pricing & Payment

All prices for products and delivery are stated in pounds sterling (GBP) and include VAT unless otherwise indicated. The total amount payable will be clearly displayed in your basket and at checkout before finalising your order.

We accept payment through authorised online payment methods available at the checkout stage. All credit and debit cardholders are subject to validation and authorisation by both us and the relevant card issuer. If payment is declined or if unauthorised use is suspected, we reserve the right to decline the order without providing a reason.

We take reasonable care to ensure our website is secure and that your data and payment information are handled with the strictest confidentiality. However, we do not accept liability for any losses arising from third-party unauthorised access to information you provide when accessing or ordering from our site.

Delivery Policy

Bromley Florist endeavours to deliver orders within the agreed timeframe and to the address specified at the time of order. Delivery is available throughout Bromley and nearby areas, subject to our delivery schedule and serviceability.

It is your responsibility to provide accurate delivery details. In the event that no one is available to receive the delivery at the specified address, our drivers may attempt to leave the order with a neighbour or in a safe place, or will leave a card with instructions for collection or re-delivery if necessary.

We do not guarantee delivery times, particularly during busy periods (such as holidays, Valentine’s Day, or Mother’s Day), and we cannot be held responsible for delays outside our control, including adverse weather, traffic disruptions, or incorrect delivery information.

Cancellations & Amendments

If you wish to cancel or amend your flower delivery order, please do so as soon as possible. Orders for same-day delivery can only be cancelled or amended within 30 minutes of placing the order due to the perishable nature of flowers and the speed of our processing. For future-dated deliveries, please contact us at least 24 hours prior to scheduled delivery. Cancellations requested after products have left our premises or after the cancellation window has passed cannot be accommodated. In such cases, you may still be charged in full.

If you wish to amend details such as delivery address or special messages, we will do our best to update the information if notification is received within sufficient time prior to dispatch.

Returns & Refunds

Due to the perishable nature of our products, we are unable to accept returns for unwanted items. However, we are committed to ensuring the highest quality and satisfaction. If you believe that a delivered product does not meet the expected standard or has arrived damaged or incomplete, please notify us within 24 hours of delivery. Please provide photographic evidence where possible. After assessing your concerns, we may offer a replacement, partial refund, or other suitable resolution at our discretion.

Liability

While Bromley Florist takes every care to deliver high-quality arrangements and timely delivery, our liability is limited as follows:

• We are not liable for any indirect, consequential, or special losses arising from use of our site, services, or products, including missed celebrations or events due to delivery issues beyond our control.
• Our liability for loss or damage you suffer is strictly limited to the purchase price of the product ordered plus the cost of delivery.
• We will not be liable where you have provided incorrect or incomplete delivery instructions or contact details, or where a recipient refuses delivery.
• Nothing in these terms limits our liability for death or personal injury resulting from our negligence, or for any matter for which liability cannot be excluded under UK law.

Customer Obligations

By placing an order, you confirm that you are at least 18 years old and are legally capable of entering into binding contracts. You agree to provide accurate and up-to-date contact, payment, and delivery information. Any abuse, fraudulent activity, or misuse of the online ordering system will result in cancellation of orders and potential reporting to relevant authorities.

Intellectual Property

All intellectual property content on the Bromley Florist website, including but not limited to images, branding, designs, and text, remains the property of Bromley Florist or its licensors. You may not use, copy, reproduce, or distribute any content from our site without explicit written permission.

Privacy & Data Protection

Any personal data provided to us as part of your order and ongoing relationship will be processed in accordance with applicable UK data protection laws. We do not share your information with third parties except where necessary to facilitate payment processing or delivery. For further details on data handling, please consult our Privacy Policy.

Force Majeure

We shall not be liable for failure or delay in performing any of our obligations under these terms where such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, epidemics, or restrictions imposed by government authorities.

Severability

If any provision of these terms is found to be unlawful, void, or unenforceable for any reason, then that provision will be deemed severable from these terms and will not affect the validity and enforceability of any remaining provisions.

Variation & Amendments

We reserve the right to amend these Terms & Conditions from time to time without notice. Updated terms will be posted on our website. It is your responsibility to review the terms prior to placing subsequent orders.

Governing Law & Jurisdiction

These Terms & Conditions are governed and construed in accordance with the laws of England and Wales. Any disputes arising in relation to these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

Applicability

These Terms & Conditions apply to all customers ordering through Bromley Florist’s online flower delivery service throughout Bromley and the surrounding areas. By placing an order, you acknowledge and agree to be bound by these terms.

Contact & Complaints

If you have feedback, concerns, or wish to raise a complaint, please do so by using the contact form available on our website. We take all complaints seriously and will aim to resolve them in a timely and satisfactory manner.

Final Notes

Your satisfaction is of utmost importance to us. We thank you for choosing Bromley Florist for your flower delivery needs in Bromley and beyond. Please review these Terms & Conditions regularly and contact us if you require further clarification.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is 49 College Rd, Bromley, BR1 3PU.

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bromley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bromley.

For assistance with orders, returns or account queries, please fill out the Contact Us form.